Crucial Conversations

Solve Problems Courageously and Honestly

Crucial Conversations

FCC Services has been actively monitoring and assessing the developing COVID-19 (coronavirus) situation. On March 15, 2020, the CDC recommended that for the next 8 weeks, organizers cancel or postpone in-person events that consist of 50 people or more throughout the U.S.

With this guidance, and the health and safety of our employees, clients and speakers as our top priority, we will be suspending all programs through the end of May. We will reassess June programs once we get closer. Our desire is to reschedule programs in 2020 where possible.

The impacted events include:

If you reserved a hotel room through the reservation link or phone number of the hotel provided by FCC Services for one of the above-listed programs, we are notifying the hotel to cancel your hotel room. If you made your reservation through other methods (i.e., discount hotel sites, etc.) you will need to contact the hotel directly and cancel your room reservation. We recommend, when doing so, you obtain a cancellation number to confirm the room is cancelled and that your credit card will not be charged.

Wishing you all good health and resilience in the days to come.


The ability to solve problems more courageously and honestly

This Vital Smarts™ training program has produced dramatic results for thousands of individuals at all leadership levels by targeting two foundational management issues: professional communication and accountability. Together, these programs empower participants to embrace difficult issues, develop safe resolutions, enhance teamwork, drive positive results and own the outcome. Strategies explored are particularly timely for today’s workplace, where diversity, differing generational approaches and more contentious external forces cannot be ignored.

To register for the Crucial Conversations Program, please contact Maureen McKee at or 303.721.3279.

To inquire about a dedicated program for your organization, please send us an email at

Download Crucial Conversations Information

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